Terms and Conditions

The name used by www.channelwatches.co.uk in the design and promotion of online stores is a trading name of Channel Watches. The domain names are likewise the property of Channel Watches. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Channel Watches, 2 lapwing Close, Hawkinge, Kent, Ct18 7GE

VAT Registration No: GB 29078165

Telephone: +44 (0)1303 893015

The contract between us;

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us which is governed by these Terms and Conditions.


1.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you send us a notice in accordance with the notification clause of these terms and conditions, informing us of the problem as soon as reasonably possible following delivery of the goods in question. We shall then refund all monies paid by the customer (you)

1.2 We will inform you as soon as possible if your order will take longer to reach you than 14 days. We will endeavour to meet estimated delivery dates.

If we notify you of a problem with the delivery date under this condition, our only obligation will be at your option to:-

1.2.1 make good any shortage or non-delivery;

1.2.2 replace or repair any goods that are damaged or defective (providing such faults have not been caused by your misuse, negligent handling or improper care of the goods); or

1.2.3 refund to you the amount paid by you for the goods in question in whatever way we choose.

1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.2.3 above.

1.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

1.5 Notwithstanding the foregoing nothing in these terms and conditions is intended to limit any right you might have as a consumer under applicable local law or other statutory right that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


Unless otherwise expressly stated in these terms and conditions all notices from you must be in writing and to either the following:-

i) by post, addressed as above.

• ii) by email, to jess@channelwatches.co.uk

3 • Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English Court shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading.

Cancellation by us

7.1 We reserve the right to cancel the contract between us if:-

7.1.1 we have insufficient stock to deliver the goods you have ordered; or

7.1.2 we do not deliver to your area; or

7.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Price and availability information is subject to change without notice.

All prices are shown in GBP Sterling. Channel watches  reserves the right to change any advertised prices at any time.

All products are subject to availability and may be changed at any time.

Images may not show the actual size of items. All sizes, weights and measurements are approximate and are included as a guide only.

Goods, pricing availability and suitability

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Channel watches will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product.

Title of goods

Title of goods does not pass to the purchaser until such time as the goods are paid for in full.


We accept all major credit cards via Paypal, bank transfer, cash on collection and finance (using Additions Finance).

Promotions & Discounts

– Discounts, offers and promotional codes may not be applied to sale items or any item which has already been reduced in price.

– Discounts, offers and promotional codes may not be used in conjunction with one another. Offers may not be stacked.

– Discounts, offers and promotional codes and cannot be redeemed against sale or pre-owned items.

– In the case of watches, the same terms apply.

– Channel watches reserves the right to withdraw or refuse to apply promotional codes or offers at any time.


For distance selling orders, under the Consumer Contracts Regulations 2014, when buying an item online, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. For full details, please refer to our returns policy.


We offer Free Next Day Delivery within the UK, on all orders over £100. UK Deliveries are made by Royal Mail are fully tracked and insured using a signed for next day service (24H). In stock orders placed before 3.00pm will be dispatched the same day between Monday to Friday, for next day delivery before 1pm.

For all orders under £100 delivery we offer a 1st Class and signed for delivery service only. We offer an express delivery option on all orders, which is guaranteed to arrive with you the following day before 1pm for only £15.00.

International Orders

We only ship to UK address’s only.


We offer a simple and easy returns process with a 30 days money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of dispatch. If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

Items purchased in our sale or orders placed in conjunction with an offer or promotional code will be supplied with a 14 day returns policy from the date of dispatch.

Items must be returned in brand new condition and Unworn, you can either post the item back to us using the address supplied. Please return with your original receipt, the items need to be packaged as you received it including any free gifts or accessories that we’re included with your order.

If an item is faulty, under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer will be reimbursed for postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, we will refund the total cost of the return. An item can be defined as ‘faulty’ if it does not meet the performance specifications described by the manufacturer. In some instances, we may need to send an item back to the manufacturer for them to determine whether an item has a fault.

Exchange and Returns Address;

As Above

We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.

Free Gifts Offered

Gifts available are selected by us at time of posting.

We reserve the right to alter the gifts and/or the order value needed to redeem them.


We are committed to protecting your privacy. Please see our privacy policy.


We endeavor to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we can not be held responsible for any errors or omission on our website.

We endeavour to ensure that all pricing information on the Website is accurate, rarely an error may occur and goods may be wrongly priced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Limitation of Liability

We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.

Customer Complaints

Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at jess@channelwatches.co.uk

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